Always Late In Takeoff. Always Late In Arrival.
Alitalia!
Who loses your bags and literally laughs at you when you keep asking where they are?
Alitalia!
Who asks that you wait 90 days before filing so that the can act like they're actually looking for your lost ass luggage? Who asks you to then finally send your third claim to California, so that the chimps in the California office can then send it to Rome via snail mail, taking "about 45 days" in the whole process? Who apparently has never heard of the internet?
Alitalia!
Which airline's national customer service line is simply an $10 answering machine somewhere in Manhattan?
Alitalia's!
How many curse words did I pathetically scream into said answering machine?
Whole lotta!
Is this really what I've been reduced to?
Yes.
